# Subscription Management
# Overview
The My Subscription page in AI desk PRO gives license administrators a real-time view of their organization's subscription: plan details, licence expiry, usage metrics, and activated features. It is accessible from the left-hand menu of the AI desk PRO admin center and is visible to license administrators only.
# Accessing the Page
- Open the AI desk PRO admin center.
- Select My Subscription in the left-hand menu.
# Subscription Summary Cards
At the top of the page, three summary cards give an at-a-glance status of the subscription:
| Card | What it shows |
|---|---|
| Creation Date | The date the subscription was first activated and the current plan name (Trial, Starter, Premium, Platinum, Enterprise…). |
| Licence Expiry | The date the current licence expires. Shows the number of days remaining, or an Expired badge if the date has passed. |
| Active Users | The number of distinct users who have interacted with at least one agent since the subscription was created, alongside the total number of installed users across all agents. |
# Usage: Documents Consumed
This card tracks how many document credits have been used during the current calendar month.
- The progress bar turns orange above 80 % and red at 100 %.
- If your plan includes extra credits (a free bonus on top of the base quota), they are shown alongside the base limit.
- If no credit limit is configured for the plan, the card displays No limit configured.
# What counts as a document credit
| Indexing mode | Credit cost |
|---|---|
| SmartIndex Standard | 1 credit per document (more if the document exceeds the per-credit page allowance). |
| SmartIndex Fast | Coming soon |
| SmartIndex Power | Coming soon |
Only documents that are currently active in the knowledge base consume credits.
# Usage: Sessions Consumed
This card shows how many sessions have been used for a given calendar month. Use the ← / → arrows in the card header to navigate between past months (navigation is disabled beyond the current month).
The card header also displays the billing cycle window (e.g. July 1 – July 31) that the selected month corresponds to. Sessions reset automatically at the start of each new calendar month — there is no manual reset.
- The progress bar turns orange above 70 % and red above 90 %.
- If no session limit is configured for the plan, a Unlimited badge is shown instead.
# What counts as a session
| Scenario | Credit impact |
|---|---|
| SourceSense OFF | 1 session per conversation turn. |
| SourceSense ON | 1 session per conversation turn with document retrieval. |
| Default (Azure OpenAI / OpenAI) | Standard session cost. |
| Anthropic / Mistral AI models | Counted as Premium Sessions (see below). |
# Breakdown by Agent
A table below the progress bar lists session counts per agent for the selected month, ordered by volume. Up to 10 agents are shown; a Show more link expands the list if there are more.
A refresh timestamp is shown at the bottom of the card. If data has not been updated for more than 48 hours, a warning indicates that the figures may be outdated.
# Premium Sessions (Multi-Model Add-on)
If your subscription includes the Multi-Model add-on, a second progress bar appears inside the Sessions card, tracking Premium Sessions separately.
Premium Sessions are consumed when users interact with agents configured to use Anthropic or Mistral AI models. They are counted per calendar month and reset on the 1st of each month, independently of standard sessions.
- The bar turns orange above 80 % and red above 90 %.
- The monthly limit depends on the purchased pack (e.g. 500, 1 000, or 2 500 sessions).
# Free Trial
License administrators can activate a one-shot Premium Sessions trial directly from the admin center. The trial grants 50 Premium Sessions for 7 days. Once the trial has been used, it cannot be activated again for the same tenant. During the trial, an expiry badge is shown next to the Premium Sessions bar.
# Features
Below the usage cards, the subscription page displays the full list of features associated with the plan, split into four categories:
# Included Features
Features that come with the current plan, displayed as green tiles with a checkmark. Features that are not available on the plan are shown as grey tiles with an ✕, so administrators can see at a glance what the plan does and does not include.
# Active Add-ons
Optional features (sold separately) that have been enabled on this subscription. Displayed as green tiles with a checkmark. If no add-on is active, the section shows No active add-ons.
# Available Add-ons
Optional features that are available for purchase but have not been activated yet. Contact Witivio to enable them.
# Preview Features
Features that are available in preview for the current plan. They are highlighted in blue with a star badge. Preview features may change or be promoted to general availability in a future release.
# Subscription Plans
| Plan | Typical usage |
|---|---|
| Trial | 5-day evaluation period. |
| Starter | Small teams getting started with AI desk PRO. |
| Premium | Mid-size organisations needing more agents and documents. |
| Platinum | Larger organisations with higher usage needs. |
| Enterprise | Usage-based billing for large-scale deployments. |
# Managing Your Subscription
To renew, upgrade, or modify your subscription, go to the Microsoft 365 admin center (opens new window) under Billing > Your products. For assistance, contact the Witivio support team via the in-app chat.