Clear the Microsoft Teams cache

Clearing the Microsoft Teams cache is a quick way to fix common client problems, such as tabs that will not load, missing content, or sign-in loops. This page walks you through clearing the cache on Windows and macOS. It is a Microsoft Teams client task, so it works for Calendar Pro and every other Teams tab.

Quit Microsoft Teams completely before you delete any files. Clearing the cache signs you out and removes local settings, but it does not delete your messages, events, or files, which are stored in Microsoft 365.

These steps apply to the classic Microsoft Teams desktop app. If problems continue after clearing the cache, restart your computer and sign back in to Microsoft Teams.

Clear the Microsoft Teams cache in Windows

1. 1

   If Microsoft Teams is still running, right-click the Teams icon in the taskbar, then select Quit.

2. 2

   Press the Windows logo key + R to open the Run dialog box.

3. 3

   In the Run box, enter %appdata%\Microsoft\Teams, then select OK.

4. 4

   Delete all files and folders in the %appdata%\Microsoft\Teams directory.

5. 5

   Restart Microsoft Teams.

Clear the Microsoft Teams cache in macOS

1. 1

   If Microsoft Teams is still running, right-click the Teams icon in the dock and select Quit, or press Command (⌘)-Q.

2. 2

   In the Finder, open the /Applications/Utilities folder, then double-click Terminal.

3. 3

   Enter the command rm -r ~/Library/Application\ Support/Microsoft/Teams, then press Return.

4. 4

   Restart Microsoft Teams.

After Microsoft Teams restarts, open your Calendar Pro tab again to confirm it loads. For setup help, see the Calendar Pro Get Started guide.

Related help

• New to the app? Start with the Calendar Pro Get Started guide.
• Still stuck? Browse the Calendar Pro Q&A.