Witivio Documentation

# Calendar Pro Q&A

# Pricing & Licensing 💳

# Who needs a license?

Only users who use advanced features (e.g., custom permissions, calendar sync) need a paid license; free users can still view shared calendars.

# What’s included in Free vs Premium vs Platinum?

Free (Basic): unlimited single events, color to events, calendar cloning, Teams notifications.

Premium: Free + personalize view (business days/holidays) and advanced events (recurrence, tags, files, location) + support.

Platinum: Premium + Meeting Scheduler, customize permissions, automatic Outlook sync, API/Power Automate. Compare plans on the product page.

# Is there a free trial? 🆓

Yes, 1-month trial with Platinum features (no upfront payment, unlimited licenses during trial).

# Where do I buy or manage my subscription (billing, seats, invoices, cancel/reactivate)?

In the Teams-Pro Admin Center. Use the product page to compare plans, then complete checkout and manage billing in Admin Center.

# Can you combine multiple subscriptions into one payment?

Yes, move to a single subscription with the total number of licenses you need, then cancel the older individual subscriptions. ⚠️ Note: when we cancel older subscriptions, any unused proration is lost and cannot be reinstated.

# How do I upgrade my subscription?

Use the Teams-Pro Admin Center to upgrade. Note: if you purchase a single Premium/Platinum seat, only the licensed user gets premium creation features (others can usually view the results).

# How do I update my credit card?

  1. Open the Teams-Pro Admin Center.
  2. Click your profile icon/name at the top-right, then select Billing.
  3. Click Payment methods.
  4. Select Add payment method, enter your card/billing details, and click Save. 💳

# Where can I download invoices?

  1. Open the Teams-Pro Admin Center.
  2. Click your profile icon/name at the top-right, then select Billing.
  3. Click Billing History.
  4. Click Download next to the invoice you need — the file will download automatically. 📥
You can also follow the step-by-step guide: How to Download Invoices (docs).

# Do you support payments in other currencies?

Payments are currently processed in USD only.

# Features & Usage 📅

# Does Calendar Pro support Outlook / Gmail / .ics sync?

Yes, two-way sync with Outlook, Gmail, and .ics-compatible calendars (plan-dependent; automatic Outlook sync in Platinum) 🔁.

# How do notifications work?

If enabled in Settings → Notifications, Calendar Pro can send Teams activity notifications on add/update and delete for events. (Per-user notification preferences are handled by Teams.) 🔔

# Can I print or export a calendar view to PDF?

Yes, use ⚙️ Settings → Print and select your system’s Save as PDF. The output reflects the current Day/Week/Month view. 🖨️

# Do color coding and tags show for everyone?

Yes, colors and tags are visible to all participants in that calendar. Tags are part of advanced events (plan-dependent).

# What permission modes are available?

Three modes: Everyone can edit, Owners only, or Custom roles (define who can edit events, sync calendars, and use the Meeting Scheduler). 🔐

# Can I duplicate a calendar to another channel?

Yes, calendar cloning is supported; it’s a copy, not a live sync. (Use sync for ongoing updates across calendars.)

# How do I sync a Calendar Pro calendar to Outlook?

In Outlook: Add a calendar → Subscribe from web → paste your ICS link → Import.

# Data, Storage & Compliance 🛡️

# Where are my files and data stored? Is it GDPR-compliant?

Event attachments live in your Microsoft 365 (Teams SharePoint/OneDrive). Calendar Pro states GDPR compliance and data storage & recovery on the product page.

# Can I recover deleted events?

Yes, data recovery for deleted events is available.

# Time & Regional Settings 🌍

# Do public holidays and time zones adjust automatically?

Changing the calendar time zone updates displayed times and the public-holiday set to the new region.

# Integrations & Automation 🔌

# Is there an API or Power Automate connector?

Yes, Calendar Pro provides an API and Power Automate connector for bookings/automation (Power Automate Premium license required).

# Access & External Collaboration 🌐

# Are your apps restricted for external users?

Not by default. Access for guests/external users depends on your Microsoft 365 external collaboration policies in Teams. See Microsoft guidance: Communicate with users from other organizations.

# Troubleshooting & Support 🧰

# My app/tab isn’t opening in Teams (title shows but can’t open / missing on mobile).

This usually stems from tenant policies. Ask IT to check:

  • App registration disabled
  • Enterprise Application disabled
  • New/changed Conditional Access policy
  • Admin consent revoked
  • A tenant-wide setting disabled

(Our services are hosted in EU (Ireland) on Microsoft Azure.)

# Calendar Pro isn’t working. What should I send to support to speed things up?

In the chat of Teams-Pro Admin Center. Please include:

  • Your plan (Free/Premium/Platinum)
  • Your role (IT admin, user, educator, HR, etc.)
  • Detailed description of the issue
  • When it started (date/time or after a change)
  • Whether you are a tab owner; include Tenant ID and Channel name if possible
  • Screenshot or recording of the issue

This lets us investigate immediately.

# We changed tenants (Microsoft 365 migration). Can we move existing calendars?

Two options:

  • Recreate manually in the new tenant (no fee).
  • Paid migration service handled by our team (quote depends on how many calendars). Tell us the count of calendars to receive a quote.

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