# Booking Room Pro Q&A

Quick answers to the questions teams ask most about Booking Room Pro. If you are just setting up the app, start with the Booking Room Pro Get Started guide.

# Pricing and licensing

# What is the difference between Free and Premium?

Free: unlimited bookings and up to 3 rooms per tab. You can create single bookings only.
Premium: everything in Free, plus unlimited rooms, unlimited premium Booking Room Pro tabs, recurring bookings, tags, owners-only permissions, and the ability to print your bookings.

Compare plans on the product page at teams-pro.com (opens new window).

# Who needs a license?

Only members who use Premium features need a paid license. Buy a license for each team member who wants those features.

Members without a license can still use Booking Room Pro, but they will only see up to 3 rooms, can create single bookings only, and cannot use tags or room locations. Members with a Premium license get access to all Premium features.

A Premium subscription is required to use the mobile version of Booking Room Pro.

# Is there a free trial?

Yes. Teams-Pro apps offer a free trial so you can evaluate the Premium features before you buy. Start and manage the trial in the Teams-Pro Admin Center (opens new window).

# Where do I buy or manage my subscription?

In the Teams-Pro Admin Center (opens new window), where you handle billing, seats, invoices, upgrades, and cancel or reactivate. Compare plans on the product page first, then complete checkout and manage billing in the Admin Center.

To purchase Premium, use the desktop version of the app. Premium cannot be unlocked from the mobile version.

# Where can I download invoices?

Open the Teams-Pro Admin Center (opens new window).
Click your profile icon or name at the top right, then select Billing.
Click Billing History.
Click Download next to the invoice you need. The file downloads automatically.

# Features and usage

# How do I book a room?

Open the Booking Room Pro tab, select a time slot in the view, choose a room, set the start and end times, and save the booking. You can switch between Day, Week, and other views to find open slots.

# What is the difference between single and recurring bookings?

A single booking covers one date and time and is available on all plans. A recurring booking repeats on a schedule you define (for example, weekly on set days, with an end date or a number of occurrences). Recurring bookings are a Premium feature.

The duration of a booking cannot exceed the duration of its recurrence.

# How do tags work?

Tags let you categorize bookings (for example, Employee, Guest, or Executive) and then filter the booking view by tag. Create and edit tags in Settings > Tag management. Tags require a Premium license.

# Can I print my bookings?

Yes. Open Settings > Print and use your computer's print dialog, including the Save as PDF option. Use the print settings and the Teams zoom to adjust the format. Printing is a Premium feature.

# How do I change the time zone?

Adjust the time zone from the drop-down at the top of the Booking Room Pro view, or directly from the booking options when you create or edit a booking. The displayed times update to the selected time zone.

# What is the Outlook add-in for?

The Booking Room Pro add-in for Outlook lets you share room reservations by email. Open a new email, select Booking Room Pro from the add-ins, pick a reservation registered in Microsoft Teams, and the details are inserted into the email body. Install it from Microsoft AppSource for new Outlook, Outlook on the web, or classic Outlook. See How to use the Booking Room Pro add-in in Outlook.

# Can I sync bookings to my personal Outlook calendar?

Yes. You can synchronize a Booking Room Pro calendar with your personal Outlook calendar. All bookings are copied to your Outlook calendar and the sync runs automatically. Booking Room Pro needs your consent to access your personal calendar to enable this.

# Permissions

# Who can add, edit, or delete bookings?

Open Settings > Permissions and choose one of three modes:

Everybody in this channel can add/edit/delete bookings (all plans).
Only the owner(s) can add/edit/delete bookings (Premium).
Customize permissions, where you set Add, Modify, and Delete rights for each member individually.

The owners-only permission mode is available for Booking Room Pro Premium users.

# How do I set custom permissions for a member?

In Settings > Permissions, select Customize permissions, click Add member, search for the person, and check the Add, Modify, or Delete boxes for that member. Click Save to apply the changes.

# Data and compliance

Your bookings live in your Microsoft 365 environment. Booking Room Pro states GDPR compliance on the product page, and Witivio services are hosted in the EU (Ireland) on Microsoft Azure.

# Troubleshooting and support

# My app or tab is not opening in Teams (the title shows but it will not open, or it is missing on mobile).

This usually stems from tenant policies. Ask your IT team to check:

App registration disabled
Enterprise application disabled
A new or changed Conditional Access policy
Admin consent revoked
A tenant-wide setting disabled

# Booking Room Pro is not working. What should I send to support to speed things up?

Your plan (Free or Premium)
Your role (IT admin, user, HR, and so on)
A detailed description of the issue
When it started (date and time, or after a specific change)
Whether you are a tab owner, plus the Tenant ID and channel name if possible
A screenshot or recording of the issue

This lets us investigate right away.

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