Feedback

Click on “Tools” tab then “Feedback”

In this tab you can enable/disable and also set up the Feedback tool. It measures user satisfaction in relation to the chatbot answers. It asks for example: "Are you satisfied with my answer?".

Here are some examples of the answers given by the chatbot :

• When the user is satisfied: “Thank you for your feedback”
• When the user is not satisfied: “Thank you for your feedback, I keep working to get better
• When the user ignore the feedback: “ No problem if you do not want to give me your feedback” ( you can activate/deasctive the display of this message)

When the user is not satisfied, the chatbot ask the reason, for example : “Is the defect one of … “ or “Describe the issue”.

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