Witivio Documentation

# Entities

Click on Knowledge then Entities.

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# What for?

Entities are data you want to pull from the question, such as names, dates, product names, or any significant group of words. A question may include many entities.

# How?

Here are the steps to follow to define your own entities using the Witivio platform :

1) Add entities

Click on the Knowledge tab and select Entities.

Add the entities you want here.

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2) Attach the detected data to the entities.

It is possible to manage entities from the platform only for the following types of answer:

  • Conversation tree
  • Power Automate
  • Azure Logic Apps
  • Webhook

Access your question, add the alternatives and then access the Detections tab.

In order to link a word or a group of words to an entity, right-click on the detection and then on the name of the entity added before.

In the following example, E234 is considered as a ticket number.

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A question may include several entities.

Once your knowledge base is enough trained, the detection will be done automatically.

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