# Unaswered questions
This section lists the questions of users to whom the chatbot could not provide an answer for the following reasons:
- The question does not exist in the knowledge base
- It is a reformulation of a question in the knowledge base
- The question does not fall within the chatbot's area of expertise
- The question was not correctly formulated by the user
Click on the question asked by the user to display the details and take the necessary corrective actions:
- The question does not exist in the knowledge base: Create a new question
- This is a reformulation of a question in the knowledge base: Add the question as an alternative to an existing question
- The question does not fall within the chatbot's field of expertise: Delete (trash icon)
- For all other actions: Access the FAQ
How to manage unanswered questions