# Low score
The low score is triggered when only one question in the knowledge base corresponds to the question asked by the user but the score is as its name suggests: low.
The confidence score is low when it is between 35% and 50%.
Low scoring questions can be handled in the same way as unanswered questions.
Click on the question to display the details and take the necessary corrective actions:
- The question does not exist in the knowledge base: Create a new question
- This is a reformulation of another question in the knowledge base: Choose an existing question
- This is a reformulation of the choosen question: Add the question as an alternative to the question selected by the user
- For all other actions: Access the FAQ