To start a push campaign, you have to create a campaign. Click on “Communication” tab then on “Campaign”.
This tab is available for chatbot with Skype for Business and Microsoft Teams as channel.
Click on “NEW CAMPAIGN” to create a new campaign. To configure it, name it and add the message that the chatbot will send. You can customize the message as follows:
Hello, [FIRSTNAME] +[LASTNAME].
When you add or modify a campaign, a text editor allows you to format the message.
Choose the channel on which you want to boradcast your campaign: Skype or Microsoft Teams.
Recipients can be added from an existing user list but also by creating a new mailing list.
Select the day from which the message will be sent (1), the duration of the campaign (2) and then indicate the working hours of your companies (3).
# Only for the channel Skype
You can schedule the sending of the message when the recipients are "available" on Skype, or push the message when the status of the recipients is "available", "absent" or "busy" in Skype.
The programmed message is sent randomly and not at the same time to all recipients. When a campaign lasts several days, here is the sending process in case of absence of the recipient:
- At a pre-calculated time
- 10 minutes later
- At the exact time after the time of the first message (for example at 2:27 p.m. then at 3:00 p.m.)
- The next day during opening hours
This process is repeated 3 times, after this, the message will then be unprogrammed.
Once the campaign is over, you will find in the "Campaigns" tab a report to evaluate the success of your communication. For example, the click engagement measures the number of people who clicked on a link included in the sent message.
A campaign can be modified only when it has not yet been broadcast. Once it has been released, you will be able to get information about it or delete it.
Click on « iNFORMATION » to know:
- The channel
- The message of the campaign
- The name of the list
- The starting date and hour
- The duration of the campaign
You can also delete the campaign (DELETE button) or test it (TRY button).
Once a campaign has started, it cannot be modified or cancelled.
The “TRY” button allows you to test if the campaign works well.
Enter your e-mail address to check the efficiency of your campaign. If the campaign is configured well, you will get the message of the chatbot.
Do not forget to save changes.
How to create a push campaign